Refund policy
How do I return my order?
To return your item, you can fill in the withdrawal form. Please fill in the order number, article SKU and quantity, with the reason of return. Then our Customer Service will handle your ticket as soon as possible. You’ll receive a message from our Customer Service with your free return options.
When will I receive my refund?
It takes between 2 to 5 business days. This depends on the payment method you paid with and your banks obligations.
The cooling off period for Full Mark products is 30 days. The return period starts on the day you receive the item. Multiple items in one order? Then you’re in luck. The cooling off period only takes effect once you have received all your products.• If the product is damaged or incomplete, please let us know.• If you’re not happy with your purchase (including clearance and sale articles), you can return the product(s) if they are complete and in their original packaging and state.
When you return more than one item, it’s possible that you’ll receive a separate return email for each product you return.
We use multiple carriers for our shipments, and they are chosen depending on the amount or type of products you’ve bought and the destination it’s shipped to.Â
We will refund the price you paid for the product, less the cost to ship the product to you and any shipping costs incurred by us for you to return the product back to the warehouse.